The Company:

A fast-growing, mission-focused company that is committed to aid in meeting the financial needs of middle-class Americans. With a culture of collaboration and a one-team mindset, they encourage entrepreneurial thinking.

The company’s technology enables bank, retail, and healthcare partners to offer more inclusive financial services to everyday Americans through the use of proprietary analytics. Over 20 million customers and over $40 billion in consumer loans over more than 25 years of operating history to support lenders that originate a range of consumer loan products. These products include retail and healthcare, private label credit and general-purpose credit cards marketed through our omnichannel platform, including retail point-of-sale, healthcare point-of-care, direct mail solicitation, digital marketing, and partnerships with third parties.

Work Culture: A collaborative, innovative environment where everyone contributes to building something meaningful. You’ll be empowered to lead, grow, and make an impact. This isn’t just a job, it’s a place to lead, grow, and thrive. If you believe in your skills and drive, they an provide the resources and support to help you succeed.

The Role:

The Collections Vendor Manager will be responsible for oversight of strategic 1st Party Collections agencies. You will be responsible for overseeing the daily Collections operation and vendor performance. This critical role will build lasting relationships with our vendors and maximize agent and supplier performance to meet financial planning and performance expectations.

What a day looks like:

Structured engagement with vendor partner(s) to foster the achievement of key collection goals, roll rates, and additional KPIs

Achieve revenue/cost savings results while providing highest quality of service and customer-focused loss mitigation programs

Promote and strengthen a disciplined outsource service model to drive performance, quality and risk

Consult and collaborate with collection agency partners to drive agency and agent performance through detailed KPI monitoring, trend analysis, and performance coaching

Understand and comply with all applicable regulations (e.g, FDCPA, TCPA, UDAAP, state regulations) to be constantly audit ready

Provide actionable insights supported by facts

Maximize returns through the development and management of an agent incentive program that drives maximum return

Use data and performance analytics to assess dialing strategies and recommend enhancements that improve contact and collection rates

Own and oversee daily collector and agency MIS

Own and manage supplier scorecards and agency contracts

Actively participate in discussions around optimizing vendor capacity plans and optimizing operational expenses

Lead onsite assessments, when necessary, to evaluate vendor’s results, capabilities and risk posture

Monitor complaint trends, call quality, and operational risk indicators across agency partner(s)

Travel required, including domestic and/or near/offshore locations at least 1-2 x per quarter

You’re a great fit if you have:

• 5+ years’ experience in the lending/financial industry with direct experience managing collections and/or recovery agencies is a must; preferably in Credit Card product

• BA/BS or equivalent work experience

  High degree of accountability with attention to detail and a constant desire to improve performance and maximize returns

  A bias for change and improvements; demonstrates the ability to challenge the status quo

  Analytical, able to understand trends and drivers of performance and efficiency trends and opportunities

  Strong organizational skills

  Ability to prioritize tasks, make decisions and utilize resources with limited direction

  Effective and persuasive communication skills and ability to present information in a clear and concise manner

  Ability to work fast, sometimes across different departments and functional roles, with a high degree of accuracy, organization and detail

  Keen sense of discretion and professionalism

Location and Work Expectations:

Two possible locations, hybrid work environment, 3 days a week in office.

Atlanta, GA – Located in the Queen Building (King & Queen Towers, Sandy Springs), with easy access to I-285, GA-400, and a free shuttle to MARTA.

Wilmington, DE – Near the Riverfront, offering rich history, dining, entertainment, and shopping. Direct access to I-95, Amtrak, and SEPTA.

Compensation: D.O.E., salary range $125,000 to $150,000. Bonus 10% (half cash, half long term comp).

Benefits include:

Generous PTO and holiday schedule

401(k) with company match

Employee stock purchase plan

Ongoing training (lunch & learns, financial and health webinars)

Team volunteer outings

Please contact daina@cardresourcegroup.com for more information.