The Company: We are a fast-growing, mission-focused company that is committed to aid in meeting the financial needs of middle-class Americans. With a culture of collaboration and a one-team mindset, we encourage entrepreneurial thinking to empower our customers toward financial well-being.

Our technology enables bank, retail, and healthcare partners to offer more inclusive financial services to everyday Americans through the use of proprietary analytics. We apply the experience gained and infrastructure built from servicing over 20 million customers and over $40 billion in consumer loans over more than 25 years of operating history to support lenders that originate a range of consumer loan products. These products include retail and healthcare private label credit and general purpose credit cards marketed through our omnichannel platform, including retail point-of-sale, healthcare point-of-care, direct mail solicitation, digital marketing, and partnerships with third parties. Additionally, through our Auto Finance subsidiary, we serve the individual needs of automotive dealers and automotive non-prime financial organizations with multiple financing and service programs.

The Role: 

On behalf of our bank partners and in accordance with their policies and procedures, we oversee and manage third party collectors, who employ these digital and mobile processes along with the traditional cross-section of letters, emails and telephone calls to encourage payment.

We are seeking a strategic and data driven VP of Collections and Recovery to integrate with our cross functional teams to execute our bank partners’ collections and recovery strategies across multiple managed portfolios.  This role will play a critical part of the daily management of the Collections lifecycle including Recovery and Debt Sale processes.  We expect successful applicants to utilize technology, data analytics, and innovative strategies to optimize performance and ensure regulatory compliance.

Essential Duties and Responsibilities

• Implement data driven collections strategies across all levels of delinquency utilizing email, SMS, and traditional call center activities
• Collaborate with leadership regarding collections activities including digital based collections communications
• Manage monthly charged-off debt sale process
• Manage relationships with multiple debt buyers and debt sale brokers, as applicable
• Responsible point of contact for the coordination of portfolio sales, bankruptcy servicing, and inventory management
• Primary point of contact working to ensure proper scrubs are performed for Sales
• Assist with the onboarding and due diligence on all prospective debt buyers
• Partner with internal teams in developing robust oversight of risks, controls, and compliance of collection vendors and debt buyers
• Collaborate with product, data science, and customer service to enhance collections related workflows
• Coordinate with Off-Shore centers and leadership to implement new processes and strategies
• Drive process improvement through automation, workflow redesign, and A/B testing
• Monitor industry trends and technology enhancements to ensure a continuous improvement strategy
• Willing and able to travel internationally

You’re perfect for this role if you have:

• Bachelor’s degree in business or related field preferred, and experience of 8+ years in the collections field
• Experience in fintech, credit card, digital lending is desired
• Deep understanding of the end-to-end borrower lifecycle, and regulatory landscape
• Proven ability to lead in a tech driven, high growth, and innovative environment
• Experience with industry vendors specializing in digital communications including direct drop voice mail, SMS, and Tableau are essential
• Working knowledge of charged-off debt sale process
• Excellent communication skills, (verbal and written), negotiation skills, cost benefit analytics

Location and Work Expectations: Hybrid work environment, with 3-4 days a week in office.  Office is located in Atlanta Georgia.

Compensation: D.O.E., salary likely $150,000 to $175,000 with an achievable bonus.  Please contact daina@cardresourcegroup.com
for more information.